MAFTEL is capable of providing Operations and Maintenance support to customers by providing the needed resources or to carry out the service by assigning a specific region or clusters for us to maintain.

The services cover a wide range of O&M aspects where our team of experienced personnel led by an experienced Operations Manager shall plan the necessary field maintenance service, for example, a UTRAN network where activities like the ones below shall be properly planned by the resources available and needed, tools, vehicle, mobilization, field technician on-call or standby.
  • Preventive Maintenance
  • Corrective Maintenance
  • Site Audits/Inspection
  • Facilities Maintenance
  • BSS/Node B equipment maintenance
  • Microwave/Backhaul Maintenance

The team shall operate in line with the customer’s Network Management Operation Center. This shall front all the dockets and trouble ticket issuance to MAFTEL’S team and later shall response at the specific response time (KPI/SLA defined) and feedback on the clearance or further action needed to remedy such problems detected.

Certain Service Level Agreement (SLA) shall be defined and agreed upon by both parties. The SLA shall guarantee the network quality level during which it is in commercial use. It retains and improves the network performance during operational phase to maximize network availability, accessibility and retain ability.

A general O&M organization structure might look like below which covers most of the areas in O&M. MAFTEL has the capability to support each role defined and customized to the customer’s requirement.
O&M Support for Radio/BTS/BSC including:
? Diesel Generator Engine side
? Diesel Generator Alternator side
? PIU
? Fire Alarm System
? Electrical Installations
? Battery
? Integrated Panel
? Air Conditioner units
? Towers
? Shelters
? Cables
? Battery Bank
? DC Power Supply
? Fire Extinguishers
? Maintenance of Earth pits
? Power Measurement
? Voltage Standing Wave Ratio Measurements
? Connectarization Checks (Tightening of nuts& bolts, Cables, Isolators)
? Antenna Alignment
? Card Replacements
1.2 Tower Maintenance
? Perform audit and will certify that the tower is built as per drawings. In case of deviations the same will be highlighted.
? Identify variations of tower and accessories with respect to tower drawings and prepare list of variations and submit to Customers.
? All bolts and nuts will be tightened with torque wrench for 90 lbs/ft.
? Submit list of missing members along with details like member size, whole center-to-center dimensions, weight etc.
? Submit list of bent, twisted items along with details like size, quantity, weight etc.
? Bolts & nuts, which are not having washer, like plain and spring will be removed and fixed with washer & spring washer. All bolts & nuts will be painted with zinc paint or apply zinc spray on all bolts. (Customer will supply Zinc spray or zinc paint).
? Rusted bolts & nuts, Antenna mounts stud bolts, will be removed and replace with new hot dip galvanizing 5.6 graded and apply zinc spray or zinc paint on bolt head, back of nut and exposed threaded portion. (Customer would supply Material)
? Rusted Members: If rust is small and covers small area. Remove rust with hard iron brush; clean the surface with cloth or brush. Finally apply Zinc spray or zinc (Zinc spray or zinc paint will be supplied by Customer).
? Verify whether copper LA, cable lugs connections and terminations are good.
? Check Tower grounding to earth pit with 25 x 6 GI flat or cable end connection is good and measuring earth resistance and submits the report.
? Apart from riggers qualified supervisor will ensure work is done to high quality.
? Provide riggers working at site will be insured with PF, ESI etc.